We decided NOT to spam you with this, but, we are getting some requests. Zonmaster has updated the Terms and Conditions and Privacy Policy to hilight that we are GDPR compliant. Your data – and the data of your customers – is stored in an encrypted format in our database. We have processes in place… Read More


Amazon.com, Inc. (“Amazon”) recently began blocking messages that are sent to buyers who have chosen to “opt out of unsolicited messages” from Amazon. Many sellers have come to us with questions, so we’re sharing our answers here. What does it mean if a buyer “opts out of unsolicited messages?” Buyers who have opted out of… Read More


This is the #1 question we get and of course there are many possible reasons, but here’s the top 3 reasons we’ve seen.   1) Incorrect Sales Channel setting on the template. On each template you can set which purchasing Sales Channel (i.e. Amazon website that the customer bought from) this template gets applied to.… Read More


We aren’t Amazon. We can’t answer this question with certainty. We would urge you to consult the Amazon Prohibited Seller Activities and Actions found here to ensure that the content of your message meets Amazon standards.… Read More


There are 2 ways you can stop sending to a customer about an order. Blacklist the customer Go to the Blacklist management page and click ‘Add New Entry’. Here you can type in one or many (one per line) Amazon seller email addresses (you know, those crazy qw2smy2gutcr61k@marketplace.amazon.com type addresses). After clicking ‘Create Blacklist’ your entries will… Read More


The “email variables” are essentially information placeholders for your messages.  For example, placing the %%buyer_first_name%% variable in your message body (ex. “Hello %%buyer_first_name%% !” – a greeting at the beginning of the message), will replace the variable placeholder with the first name of the customer who placed the order. For any of the link variables (see… Read More